All items are made-to-order. While time needed to prepare orders for shipping averages between 2-3 weeks, please see individual listings for specific details. Please also check the store announcements for up-to-date information on delays.
Returns, Exchanges, or Cancellations
Due to the nature of custom or personalized items, items cannot be returned/exchanged unless the item was received damaged or there was a mistake on my part.
- Buyers must contact me within 7 days of delivery.
- Items must be shipped back within 14 days of delivery if looking for a replacement.
- If the item was damaged, I do request a photo of the packing and the item to show damage.
For Items Returned to Sender due to incorrect or insufficient address
- Buyer will be charged for the new shipping label. Since all items are custom made, I will not refund items.
- You must contact me within 2 hours of purchase.
Colors may vary slightly due to device monitors, lighting, and yarn dye lots.
- I ship all items via USPS & will have a tracking number.
- I am unable to guarantee shipping times at any time. If an item hasn’t moved in two weeks, please let me know and I will file a lost/missing case with USPS.
- If item says delivered but you have not received it, please try to following
- Go to your local USPS office and ask for GPS coordinates. They will be able to tell if the delivered coordinates match your address or not.
- If GPS coordinates match your address, please check with other house members/neighbors if possible.
- If still missing, please file a report with the local police station. Mail theft is a crime. Send me a copy of the report. Once I have verified it, I will send a replacement.
Please feel free to contact me if there are any other issues.